Information on Warranty and Guarantee Claims

From 1 October 2026, we will no longer accept warranty or defect claims. Please see the following information on how to proceed.

Independently of this: the manufacturer's warranty is unaffected by the closure of TelePart Distribution GmbH and remains fully valid. Claims can be submitted directly to the respective manufacturer or their authorised service partner. Please have your proof of purchase and the device serial number / IMEI available.

We recommend archiving your invoices and delivery notes, as these serve as proof of purchase towards the manufacturer.

Warranty and service cases can be handled through the following service channels:

Apple: Warranty and service cases can be processed directly through Apple's support website.
Samsung: Warranty and service cases can also be registered and processed through Samsung's support website.
Other manufacturers: Please use the respective manufacturers' service or support portals to register warranty and service cases.

Note for wholesalers: Wholesalers can register multiple Apple and Samsung devices with W-Support.com GmbH for centralized warranty processing after completing the required registration.

For any questions, please contact us:

service@telepart.com